Customer Support Engineer (Venafi)

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are secure and properly using their Machine Identity Security (MIM) products (previously named as Venafi's solution). 

• Comfortable with early or late shifts and rotating on-call work, including weekends.
• Technical support of customers purchasing and using Machine Identity Security products.
• Assist in the design of technical solutions for customers based on CyberArk’s MIM and partner products and technology.
• Collaborate with the Sales team to ensure a unified product and services solution.
• Proactively address customer issues and log all interactions in our CRM.
• Assist the Customer in performing the installation and customization of MIM products in the customer’s environment.
• Establish and maintain effective working relationships with clients.
• Work effectively with QA and development to troubleshoot and resolve complex product issues.
• Travel up to 20% within APJ or International a possibility.
• Help create and deliver product training
• Help write product knowledge base

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• Bachelor of Science in Computer Science or related Technical Field
• Ideally, 5 years of Enterprise level troubleshooting and Support experience or excellent expertise fit
• Public Key Infrastructure (PKI) encompasses technology, standards, and implementations.
• Securing Internet applications, e.g., cryptography, standards, techniques.
• Understanding of large network design, layout and operations.
• Directory technologies and standards, e.g., LDAP, Active Directory.
• Database (MS SQL/MySQL) experience, including the ability to write queries.
• Excellent presentation, verbal and written communications skills.

What sets you apart?

• Experience using CyberArk’s MIM's products.
• Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
• Understanding of web application design and implementation.
• Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
• Experience working with APIs
• Experience working with complex computing systems.
• Direct security or systems management industry experience.
• Ability and willingness to learn and work independently as well as within a team.
• CISSP or other security certificates a plus.