Customer Support Executive - Join a Market Leader

Ipeco Singapore Pte Limited is seeking a Customer Support Executive to join its dynamic new customer support business based at the Aerospace Park in Seletar. This is an opportunity to help develop a first-class customer service operation at a new base for Ipeco Holdings Ltd, an established and global leader in aircraft interior products and services. This facility will provide distribution, repair and field service for the Company’s entire product range.

Ipeco Holdings Limited is a world leader in aircraft crew seating and enjoys a substantial position in executive passenger seating with a developing share of the galley insert sector. The Company has developed extensive manufacturing capabilities in the UK to deliver these products and offers high precision engineering solutions including salt bath brazing, composite structures and electronic power management systems for a variety of applications. Ipeco is a global company operating on several continents and always strives to offer its customers total flexibility, integrity, reliability and satisfaction.

Ipeco was founded in 1960 as a private company and is now in its third generation of family ownership. It is a socially responsible organisation with exceptional health, safety and environmental practices. It adheres to all current industry regulations in these areas as well as in its conduct from both a commercial and legal standpoint. The Company has equally high expectations of its sales, customer support and supplier network. Above all, Ipeco wishes to be seen as an employer people want to work for and an employer customers want to do business with, at all times providing the infrastructure, management and vision to deliver excellence in all that it does.

JOB TITLE

Customer Support Executive

REPORTING TO

General Manager

DEPARTMENT/SUB DEPARTMENT

Customer Support / Repairs

LOCATION

Singapore

OVERALL PURPOSE

Under the direction of the General Manager, to work as part of the Customer Support Administration team to provide an efficient sales order administration service to the customer from point of order entry to shipment/invoicing. To liaise with other group departments to assist the on time performance of customer orders.

PRINCIPLE ACCOUNTABILITIES

To fulfill various tasks and responsibilities in meeting the job purpose as described above including but not limited to:

• To process customer purchase orders in a timely and efficient manner and in accordance with the contract review and advising customers about delivery schedules,
• Communicate effectively with customers by telephone, email and in person as required,
• To ensure that where urgent orders arise these are prioritised accordingly,
• To process promptly amendments to customer orders, including but not limited to price and delivery date changes, as advised by the Sales and Marketing team,
• To process customer return orders,
• To process customer repair orders,
• To process credit memo and debit memo requests,
• To create new customer master records, including Sold To and Ship To,
• Maintain customer master records, including but not limited to changing payment terms and header text,
• To assist in the day-to-day administration of export control and export compliance,
• To carry out various sales administration tasks, including but not limited to maintaining up to date and accurate filing systems in the required format,
• To participate in the coverage of the AOG Out of Hours Telephone Support Service and

Global AOG mailbox. Be prepared to use the AOG mobile phone both during and out of normal hours and to provide assistance,

• To assist with invoicing and shipping as and when required,
• To assist and action as required invoicing queries and corrections,
• To participate in the activities of ‘Continuous Improvement’ within the department,
• To undertake various ad-hoc projects as required to support the changing requirements of the business,
• To assist other team members with their work and carry out any task where reasonable

and relevant when required,

• To ensure all Company rules and regulations are met,
• Adhering to all relevant Group policies, plans and procedures,
• With regard to Health & Safety the role includes a responsibility for ensuring that the working environment is safe for employees, contractors and visitors.

• Candidate must possess at least Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Preferably Junior Executive specialized in Customer Service or equivalent.