Customer Support Executive (US MNC/Shift job/West) - Urgent Role

This position will coordinate or execute Restaurant Order Process (B2B) activities necessary to fulfill customer requests.

• Ensure timely and accurate Special Order (SR).
• Solve and investigate customer’s complaints / feedback.
• Communicate politely & effectively both verbal and written with Customers.
• Develop and maintain effective working relationship with internal / external Customers.
• Maintain accurate and timely records of Data Log / Reports.
• Coordinate with internal resources to offer constructive solutions meeting Customer’s satisfaction.
• Liaise with operational teams in meeting customers’ special requests.
• Ensure all telephone calls queries are being addressed.
• Monitor emails, reply with actions taken.
• Proper document filing for audit retrieval.
• Reconciliation of Sales Billing in the Systems
• Check Returned DN, to credit / arrange replacement accordingly if there are any delivery discrepancies.
• Assist Operations Department with printing of labels and SR DN.
• Any other ad-hoc assignments as assigned.

Required skills and experience:

• Good interpersonal, communication & customer oriented skills
• Proficient with MS Office Applications (Word & Excel)
• Quick to act, adapt to changes and result focus
• This position requires the ability to rotate between day and night shifts. 
• The schedule entails one month on the day shift followed by one month on the night shift
• Day Shift: 8:30 am to 5:30 pm
• Night Shift: 3:30 pm to 12:30 am 
• Must diligently complete the Daily Job Task
• Must be detail oriented, highly accurate, conscientious, self-starter able to work independently managing time appropriately along with strong organizational skills.

Perks of the Job:

• AWS
• Attractive Performance Bonus
• Annual Salary adjustment according to the inflation rate.
• Flexi benefits (dental, gym, fitness, travel, IT gadgets)
• 18 days of Annual Leave
• 2 days of Flexi Leave
• 1 dat of Work Anniversary Leave
• Employees' Insurance with dependent coverage
• Free parking
• Taxi Reimbursement benefits for one way return home trip (from office to home only) for night shift only