D365 CRM Functional Lead (On Premise)

At Avanade, we see how the power of Microsoft Business Applications (BizApps)—including Dynamics 365, Power Platform, and Azure—shapes the future of businesses every day. By combining our unmatched Microsoft expertise with a creative, human-centered approach to innovation and deep industry knowledge, we create meaningful impact for our clients, Microsoft, and our people.

Avanade offers countless paths to grow your career—across industries, technologies, and leadership tracks. One of them is sure to lead to your unique version of success. Come join us

As a CRM Lead Functional Consultant (BizApps), you will play a client‑facing, leadership role in the discovery, design, and delivery of Dynamics 365 Customer Engagement (CE) solutions. You will lead functional workstreams across Sales, Customer Service, Marketing, Field Service, and Power Platform, ensuring business outcomes are achieved through scalable Microsoft-first solutions.

You will act as a trusted advisor between Avanade clients, internal delivery teams, and the broader Avanade BizApps community, applying best practices, governance, and design standards aligned with Microsoft and Avanade methodologies. This role offers the opportunity to work for Microsoft’s #1 partner, with a strong emphasis on continuous learning, certification, and career progression across functional, solution architecture, and leadership pathways.

What You’ll Do

Client Advisory & Leadership

• Lead client engagements as a functional CRM/BizApps authority, advising on how Dynamics 365 and Power Platform can solve complex business challenges
• Serve as a trusted advisor to senior stakeholders, translating business strategy into CRM and digital transformation roadmaps
• Facilitate executive‑level discussions, workshops, and solution design sessions

Business Analysis & Solution Design

• Lead and conduct requirements discovery, scoping, and validation workshops across multiple business functions
• Translate business needs into functional and non-functional requirements, maintaining a Requirements Traceability Matrix (RTM)
• Perform fit/gap analysis against Dynamics 365 CE and Power Platform capabilities
• Design end‑to‑end CRM solutions aligned with BizApps best practices, Avanade accelerators, and Microsoft standards

Delivery & Collaboration

• Author functional design documents and user stories, working closely with technical consultants and architects
• Collaborate with development teams to ensure functional intent is accurately implemented
• Configure, prototype, and validate business processes using Dynamics 365 and Power Platform
• Lead UAT planning and execution, supporting change management and adoption activities

Mentorship & Community

• Provide guidance and mentorship to junior consultants and offshore teams
• Contribute to the Avanade BizApps CRM community, reusable assets, and knowledge sharing initiatives

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Skills and experiences

• Bachelor’s degree (or equivalent) in a relevant discipline
• 5+ years of hands‑on experience with Microsoft Dynamics 365 CRM / CE, including modules such as:
  • Sales
  • Customer Service
  • Marketing
  • Field Service
• At least one full end‑to‑end implementation of Dynamics 365 CE or legacy Dynamics CRM
• Strong experience with:
  • Functional design & documentation
  • Business process mapping
  • Stakeholder management and client-facing consulting
• Solid understanding of the Microsoft Biz Apps ecosystem, including:
  • Power Automate
  • Power Apps (Model‑driven)
  • Dataverse

Nice to Have

• Experience leading or managing onshore and offshore delivery teams
• Exposure to Power BI, integrations, or Azure-based services
• Microsoft certifications (Dynamics 365 Functional Consultant, Power Platform)
• Experience working in co

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