Data Analysis and Operations coordinator

Primary Responsibilities

1. CMMS Monitoring & Operational Analytics

Monitor CMMS system activities, alerts, and service requests

Analyze operational data trends and recurring issues

Generate daily, weekly, and monthly performance reports

Identify service gaps, manpower inefficiencies, and response trends

Maintain KPI tracking dashboards

2. Mobile Team Coordination

Coordinate daily deployment schedules for mobile cleaning teams

Optimize manpower allocation based on service priorities

Ensure timely response to CMMS-generated issues and escalations

Liaise closely with Operations Managers and Site Supervisors

Track completion status of corrective works

3. Incident & Escalation Management

Monitor unresolved cases and overdue tasks

Escalate urgent operational issues to relevant stakeholders

Coordinate corrective action follow-ups

Maintain service recovery records

4. Client Reporting & Documentation

Prepare operational reports for management and clients

Compile audit findings and service performance data

Support monthly KPI review presentations

Maintain accurate operational records and compliance documentation

5. Continuous Improvement Support

Recommend process improvements based on operational data

Support implementation of workflow optimization initiatives

Assist in CMMS enhancement and operational digitization projects