Data Analyst *5-day work week - Dynamic Team

About the Company:

DSV is a global supplier of transport and logistics services number four biggest in the world. We have offices in more than 80 countries all over the world and an international network of partners and agents, which makes DSV a truly global player offering services worldwide. We have three divisions, DSV Road, DSV Air & Sea and DSV Solutions.

About the position:

The Data Analyst is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level.

Roles & Responsibilities:

Telco Operations Support

• Handle daily telco related operations across carriers and work closely with carriers’ service teams
• Manage telco work groups/ feedback groups and response to inquiries
• Collaborate with internal user facing teams to troubleshoot and support resolution
• Line management for carriers
• Support Line/Device Procurement processes
• Support ad-hoc telco audits / process audits
• Handle documentations for Telco activities with carriers
• Analyze financials, monthly invoices, highlight and resolve disputes/credits/high roaming fees in a timely manner with carriers
• Ensuring and monitoring monthly invoices, line counts captured and reach internal systems and are paid on time using the correct invoicing requirements
• Monitor Purchase Orders are sufficient for invoicing
• Analyze operations dashboards and provide business analysis used to drive change and business decisions
• Assist with ongoing operational projects
• Possess Data Analytical and Communication Skills

Project Support

• Coordinate and support multiple supply chain projects
• Review project plans, specifications, and requirements to determine successful project delivery
• Leverage analytical skills to review documents and deployment list to ensure aligns with scope and suitability for environment
• High level troubleshooting support including technical, systems and rollouts issues with guidance given
• Acts as a POC resource to workplace team as needed across region
• Coordinates work with multiple vendors and teams
• Assist with procurement and finance related issues within the area of responsibilities
• Other duties as required and assigned

Process Improvement Support

• Identify opportunities for process improvement and develop solutions
• Assist with system testing, debugging and analysis
• Create and maintain Standard Operating Processes and documentation
• Assist with global process rollouts
• Identify process gaps through daily activities and audits
• Able to leverage on internal tools to fix processes and find long term workable solutions
• Other ad-hoc assignments from Management.

To be successful in this role you will require the following:

• Min. Diploma in Logistics, supply chain a plus.
• Good communication skill in both writing and verbal. Expected to communicate with various parties within the region as the role is also support other countries within the region.
• Quick learner for Customer operating system (training will be given)
• Customer oriented