Delivery Manager (Banking Domain)

Role Summary

We are seeking an experienced Delivery Manager with strong expertise in Banking systems, Audit & Compliance, Billing platforms, and Google Cloud Platform (GCP). The role requires end-to-end ownership of delivery across multiple projects, ensuring quality, compliance, cost efficiency, and timely execution while managing cross-functional teams and client stakeholders.

Key Responsibilities

Delivery & Program Management

• Own end-to-end delivery of banking technology programs including core banking, payments, billing, and digital platforms.
• Manage project planning, execution, tracking, and closure ensuring adherence to scope, cost, schedule, and quality.
• Drive on-time, on-budget delivery with clear governance and reporting mechanisms.
• Lead multi-vendor and cross-functional teams across development, testing, infrastructure, and cloud operations.

Banking Domain & Billing Systems

• Strong understanding of banking processes including accounts, transactions, payments, reconciliation, and settlements.
• Manage delivery for billing, invoicing, rating, and revenue assurance systems.
• Ensure compliance with banking regulations, internal controls, and operational risk policies.

Audit, Risk & Compliance

• Lead internal and external audits (IT Audit, SOX, ISO, PCI-DSS, SOC, RBI / regulatory audits).
• Ensure delivery aligns with audit requirements, control frameworks, and risk mitigation plans.
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies) and drive proactive risk management.
• Implement governance, compliance, and security best practices across delivery.

Cloud & GCP Delivery

• Oversee delivery of applications and platforms on Google Cloud Platform (GCP).
• Manage cloud migration, modernization, and optimization initiatives.
• Ensure compliance with cloud security, cost management, scalability, and availability standards.
• Collaborate with cloud architects, DevOps, and security teams for stable and compliant cloud operations.

Stakeholder & Client Management

• Act as a primary point of contact for clients and senior stakeholders.
• Provide executive-level reporting, dashboards, and delivery metrics.
• Manage escalations, expectations, and contractual commitments (SLAs, KPIs).

Financial & Resource Management

• Own delivery budgets, forecasting, billing, and cost optimization.
• Ensure accurate project billing, invoicing, and revenue recognition.
• Drive productivity improvements and operational efficiency.

Required Skills & Qualifications

• 10–15+ years of IT experience with 8+ years in Delivery / Program Management.
• Strong Banking & Financial Services domain experience.
• Hands-on experience managing Audit, Compliance, and Risk frameworks.
• Experience delivering Billing and Financial Systems.
• Strong exposure to Google Cloud Platform (GCP) delivery and governance.
• Excellent knowledge of SDLC, Agile, Waterfall, and Hybrid delivery models.
• Strong leadership, stakeholder management, and communication skills.

Preferred Qualifications

• PMP / PRINCE2 / SAFe / ITIL certifications.
• Cloud certifications (Google Cloud – Associate / Professional).
• Experience with regulatory banking environments.
• Exposure to DevOps, CI/CD, and cloud security frameworks.

Key Competencies

• Delivery Governance & Execution
• Risk, Audit & Compliance Management
• Banking & Billing Domain Expertise
• Cloud & Digital Transformation (GCP)
• Client & Stakeholder Management
• Financial & Resource Planning