Deputy Director, IT Operations - 3349

Our client is actively searching for Deputy Director, IT Operations to join their team!

If you are a dynamic individual seeking a new career opportunity, read further!

The role is accountable for shaping and driving IT strategy, service delivery, and operational outcomes across multiple schools, ensuring alignment with University direction, standards, and governance frameworks. This is a senior leadership role operating in a complex, multi-stakeholder environment, with responsibility for balancing College priorities, enterprise IT direction, and resource constraints, while delivering consistent and scalable IT outcomes across the College.

The responsibilities of this role are:

• Define and drive the College IT roadmap and operating model, aligned to University priorities and strategies.
• Lead and prioritise IT demand across multiple Schools, making trade-offs to optimise outcomes at College level.
• Oversee and be accountable for delivery of IT programmes and initiatives at scale, ensuring alignment with enterprise architecture, security, and governance requirements.
• Own IT service delivery performance across the College, ensuring reliability, consistency, and quality of end-user experience.
• Drive standardisation of platforms, systems, and processes, reducing fragmentation and improving scalability across Schools.
• Establish and enforce governance frameworks for demand, delivery, and service performance across Schools.
• Lead and develop a federated organisation of School IT teams, establishing clear operating structures, accountability, and capability across the College.
• Act as the senior IT interface between the College and Central IT, engaging Deans and senior stakeholders to align priorities and drive outcomes.
• Influence stakeholder behaviour and decision-making, ensuring alignment with enterprise IT strategies and operating models.
• Optimise utilisation of IT resources and investments, ensuring value realisation and alignment with strategic priorities.

The ideal candidate will need to have the following qualities and experience:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• At least 12–15 years of relevant IT experience, including leadership roles in infrastructure, operations, or service delivery at scale.
• Experience leading IT across complex, multi-entity environments (e.g. multiple departments, business units, or institutions).
• Strong understanding of enterprise IT operations, service delivery, and governance frameworks.
• Proven track record in driving large-scale IT initiatives and programmes across multiple stakeholder groups.
• Strong stakeholder management and influencing skills, with experience engaging senior leadership and decision-makers
• Experience in higher education or public sector environments.
• Familiarity with enterprise architecture, cybersecurity, and data governance practices.
• Experience operating within centralised or federated IT organisational models.