Deputy Director / Service Quality (Contract)

[What the role is]

[What you will be working on]

Contribute to service excellence as part of a team by:

• Improving service frameworks and processes for efficiency and alignment with WOG standards

• Collaborating with agencies and internal divisions to incorporate strategic considerations, resolve complex cases, and support engagement efforts

• Supporting organisation-wide service transformation initiatives aimed at reducing feedback volume and improving service delivery

• Overseeing an outsourced contact centre to ensure feedback is managed with care and consistency

• Contributing to a strong service culture by upholding standards and strengthening service competencies across the team

[What we are looking for]

• Areas of study: Business Management, Marketing, Communications, English, or related fields, preferably with at least 8 years of relevant experience.

• Experience in systems management, data analytics, and quality service management.

• Possess analytical, interpersonal and communication skills with excellent command of English. 

• Ability to exercise sound judgment and make quick decisions in a fast-paced and dynamic working environment.

Ready to make your mark? Apply now and be part of the NParks journey.

Only shortlisted candidates will be notified.

Successful candidates will be employed on a 2-year contract with staff benefits.