Desktop Support Engineer - Hiring Now

As the first contact point for internal customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. In addition, you will ensure that software, licenses and operations comply with TÜV SÜD Standards.

Key Responsibilities:

• Provide support, troubleshoot and resolve IT problems encountered by users: network, PC Client, systems, applications, printers, hardware and other services as necessary
• Attend to helpdesk calls, voice mails and emails and provide onsite support to users located at various locations i.e. Tuas
• Assist to standardize and enforce Software & licenses, ensuing compliance with TÜV SÜD Standard software and Clients
• Establish and review computer operation processes and procedures. Perform computer operations that include access control, data backup, security patches, anti-virus, system upgrade 
• Maintain and enforce corporate IT policies on access control, email, internet access, anti-virus and security
• Liaise with computer suppliers on the maintenance and the purchase of computer software and hardware and ensure that they comply with TÜV SÜD Standards
• Coordinate and manage servicing, repair and disposal of PCs
• Support Teams Meeting, WebEx, Video conferencing & Audio conferencing
• Other IT-related duties as assigned

Key Requirements:

• Minimum ITE / Diploma in Information Technology or other relevant fields with at least 2 years of experience in helpdesk support or related roles
• Possess knowledge and experience in the following areas:
• Microsoft Active Directory, DNS, DHCP 
• Microsoft Window 11, Office 365 suite and SharePoint etc
• Anti-virus, Forticlient VPN, Remote access, Service Desk ticketing system 
• Capable of providing VVIP support
• Good analytical, interpersonal, communication and problem solving skills
• A proactive team player but with the ability to work independently in challenging projects and timelines