Dessert Café Leader ( New Opening / East )

・up to $3,000 with Allowances

・5 days/44 hours

・Located at Tampines

・New Opening

＜Responsibilities＞

1. *Café Operations*:

- Oversee the day-to-day operations of the dessert café.

- Ensure a clean, well-organized, and welcoming environment for customers.

- Manage inventory, order supplies, and handle vendor relations to ensure sufficient stock levels.

- Maintain quality control and consistency in all food and beverage items, including bubble tea offerings.

2. *Sales & Revenue Growth*:

- Implement sales strategies and initiatives to drive customer engagement and sales growth.

- Analyze sales data to identify trends and opportunities for increasing revenue.

- Propose and create promotions, upselling opportunities, and seasonal menu items to boost café sales.

- Manage customer loyalty programs and ensure effective customer retention strategies.

3. *Customer Service*:

- Lead by example in delivering exceptional customer service.

- Address customer feedback and resolve any service issues promptly.

- Train and coach staff to maintain a high level of customer satisfaction.

4. *Bubble Tea Barista Work*:

- Prepare and serve high-quality bubble tea and other beverages according to standard recipes.

- Train staff in bubble tea preparation and ensure consistency in taste and presentation.

- Assist in developing new bubble tea flavors and concepts.

5. *Workshop Hosting*:

- Plan, organize, and host engaging bubble tea workshops for customers and corporate clients.

- Create a fun, interactive learning experience, teaching participants how to make their own bubble tea.

- Work with the marketing team to promote workshops and drive participation.

6. *Team Management*:

- Hire, train, and manage café staff, including baristas and service personnel.

- Schedule staff shifts and ensure optimal staffing levels for peak and off-peak hours.

- Conduct performance reviews, provide feedback, and ensure continuous staff development.

7. *Financial Management*:

- Manage the café’s budget and control expenses to ensure profitability.

- Handle daily cash management and ensure accurate financial reporting.

- Work with senior management on setting and reviewing financial targets.

8. *Health & Safety Compliance*:

- Ensure all health and safety regulations are followed in line with food and beverage safety standards.

- Regularly check equipment and facilities to ensure they are in good working condition.

- Maintain proper hygiene and cleanliness standards in the café.

＜Requirements＞

• Proven experience as a Café Ops or Leader or similar role in the F&B industry.

• Strong knowledge of bubble tea preparation and café operations.

• Excellent sales and marketing skills with a focus on driving revenue.

• Leadership and team management experience.

• Ability to host and engage customers in workshops or events.

• Strong communication, interpersonal, and customer service skills.

• Ability to work under pressure and manage multiple tasks efficiently.

*Preferred Qualifications*:

• Barista or bubble tea experience is a plus.

• Experience in event or workshop hosting is highly desirable.

• Passion for the dessert and beverage industry.

 

Nextbeat Singapore Pte.Ltd.

EA License Number: 22C1267