Diagnostic Technician

Tasks and Activities of the role: 

Provides technical support and advice

• Carries out independently complex diagnosis and repair work for electrical, electronic, hydraulic, pneumatic and mechanical vehicle systems
• Supports the service advisor with customer consultation to discuss identified failures or required repair work
• Supports and guides technicians and apprentices about  technical modifications, innovation, measurements, test equipment and tools of BMW automobiles
• Supports the Workshop foreman in safeguarding work quality and cleanliness and tidiness in the workshop
• Submits suggestions for improvement to Service management in the areas of Work, job performance, required equipment for the workplace, special tools and workshop equipment

Reports needed information to colleagues

• Notifies the Service Advisor immediately of work interruptions as a result of additionally required work, complications, missing parts or missed deadlines

Acts diligently according to BMW guidelines

• Uses checklists / repair instructions , tools and test equipment adhered to current BMW guidelines
• Has co-responsibility for customer satisfaction by optimal technical solutions on customer vehicles
• Handles tools, special tools work clothing etc. properly
• Uses equipment cost- effectively
• Hands over dismantled, replacement or warranty parts to warranty department cleaned and labelled