Digital Assets Client Operations Analyst

In this role, you will be central to ensuring operational excellence, supporting regulatory requirements, and contributing to the ongoing enhancement of digital asset custody infrastructure..

• Be at the forefront of digital asset custody operations in Singapore, gaining rare hands-on experience with cutting-edge blockchain technology and institutional finance solutions.
• Enjoy a collaborative workplace culture that prioritises trust, integrity, excellence, and client focus-where your contributions are valued and your professional growth is supported through learning opportunities and complex challenges.
• Benefit from flexible working arrangements, generous annual leave that increases with tenure up to 30 days, private medical cover, enhanced family-friendly policies, and country-specific perks designed to support you throughout every stage of life.

What you'll do:

As a Digital Assets Client Operations Analyst based in Singapore, you will play a pivotal role in safeguarding the integrity of compliance controls while supporting critical business-as-usual processes that underpin digital asset custody services. Your day-to-day activities will involve performing thorough reconciliations of both fiat currencies and digital assets, ensuring all records are accurate and discrepancies are resolved efficiently. You will also be responsible for reconciling staking rewards across multiple accounts, supporting new product rollouts by managing off-exchange settlements, and executing essential operational checks aligned with stringent compliance standards. Beyond routine responsibilities, you will have the opportunity to contribute meaningfully to process optimisation efforts-analysing workflows for improvements-and participate in rigorous product testing cycles that deepen your understanding of innovative custody solutions.

• Ensure full compliance with Travel Rule regulations by maintaining accurate records and supporting all necessary regulatory reporting requirements as part of daily operations.
• Perform detailed asset and fiat reconciliations with precision, ensuring accuracy in records and timely resolution of any discrepancies or breaks identified during reviews.
• Reconcile staking reward information meticulously across relevant accounts to guarantee completeness and accuracy in line with organisational standards.
• Support new product enhancements by overseeing off-exchange settlement processes, ensuring these are completed accurately and within required timeframes.
• Execute and oversee business-as-usual operational checks and controls consistently in accordance with compliance protocols and asset security requirements.
• Identify opportunities for process improvement and optimisation by analysing current workflows and contributing ideas for enhancing operational efficiency.
• Participate actively in product testing for both new and enhanced custody solutions, developing deep knowledge of the organisation's product suite.
• Collaborate closely with colleagues across global offices to ensure seamless execution of operational tasks while fostering a supportive team environment.
• Communicate clearly within the team to flag issues promptly and escalate matters appropriately when necessary for effective problem resolution.
• Utilise AI tools effectively to support operational tasks and drive continuous improvement initiatives within the department.

What you bring:

To excel as a Digital Assets Client Operations Analyst, you will bring proven experience from the financial services sector-ideally having worked at least one year in an environment where regulatory compliance is paramount. Your academic background in STEM equips you with analytical rigour essential for handling complex reconciliations involving both fiat currencies and digital assets. You possess an innate curiosity about blockchain technology's role in reshaping institutional finance; this drives your eagerness to learn about emerging products while adapting quickly to new workflows.

• Demonstrated ability to perform accurate fiat and asset reconciliations using a methodical approach that ensures timely identification and resolution of breaks or discrepancies.
• Strong attention to detail with a consistent track record of completing controls and checks thoroughly within established guidelines.
• Clear communicator who can articulate issues concisely within a team environment while escalating concerns appropriately when required.
• Curiosity about digital asset custody products combined with a willingness to learn new workflows related to blockchain technology.
• Dependable work ethic evidenced by reliable follow-through on business-as-usual responsibilities without requiring close supervision or micromanagement.
• Experience leveraging AI tools effectively to support operational tasks as well as process improvement initiatives within financial services settings.
• Degree qualification in a STEM discipline (Science, Technology, Engineering or Mathematics) providing strong analytical foundations for complex problem-solving.
• At least one year's experience working within the financial services industry demonstrating familiarity with regulated environments.
• Genuine interest in digital assets-including cryptocurrencies-and their application within institutional finance frameworks shaped by regulation.
• Comfort working with financial data sets alongside familiarity with reconciliation processes common in banking or asset management contexts.

What sets this company apart:

This organisation stands out as a trailblazer at the intersection of institutional finance and blockchain technology-building secure infrastructure that empowers institutions worldwide to access digital assets confidently. Inspired by values such as trust, integrity, excellence, client focus, and collaboration, they foster an environment where every voice matters regardless of seniority or location.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R1435983 Glen Chua