Digital Product Manager (Banking / Central)

Job Summary:

Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our team and shape the future of finance.

Responsibilities: 

1. Develop Digital Product Proposition:

• Partner with Product to formulate sound digital product proposition that appeals to customers
• Conduct small experiments to assess market acceptance and iterate continuously to achieve the desired outcome

2. Design Customer Journey with data in mind:

• Work closely with a wide range of stakeholders on customer immersions to understand customer job to be done and define a digital experience that truly meet customers’ needs across different digital touchpoints
• Drive customer immersions by listening to customer feedbacks and conduct researches on the best and evolving market practice to define the most efficient/customer-friendly UI experience
• Study customer profile, segment & transactional behaviours. Be prepared to speak to customer to gain a better & deeper insight to the problem statement & opportunity

3. Take charge in Online Channel Share:

• Develop ideas to grow online acquisition channel share by leveraging on our digital platforms
• Analyse and leverage on internal Data to identify areas of opportunities to increase penetration of digital adoption
• Engage Product and Business Analytics on targeted marketing campaigns to target the right customers

4. Drive digital initiatives in the personal investing space:

• Lead/coordinate the development of key digital initiatives with various stakeholders from onboarding till fulfilment.
• Understand market situation and use data to propose enhancement recommendations
• Support post-implementation tasks such as user training to touch-points, production problem investigation and escalation

Requirements: 

-Qualification or experience in related field. 

-Experienced in banking  and financial sector preferred. 

-Proficient in Microsoft Office.

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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