Director - Insights & Solutions

[What the role is]

Join IRAS and Make a Difference to the Singapore Tax Story!

As our Director of Insights & Solutions, you will shape and drive IRAS’ Artificial Intelligence (AI) and data analytics initiatives and build transformative partnerships across government and industry. You will lead and spearhead responsible, high-impact adoption of AI and emerging data technologies across the organisation, to deliver measurable business value, enhance decision-making, improve customer experience, and build sustainable AI capabilities, governance, and ethical practices.

[What you will be working on]

Strategic Leadership & Management

• Develop and execute a whole-of organisation AI transformation strategy, aligned with IRAS’ mission, goals and digital transformation strategy
• Translate emerging AI and data capabilities into capability development requirements and measurable outcomes, ensuring your team and IRAS staff are equipped with the right AI and data skills and technologies to excel
• Drive Branch performance and accountability for all key performance indicators whilst developing forward-thinking strategies that align with IRAS’ mission
• Embody and champion IRAS Leadership Principles

AI/Data Science/Data Analytics

• Identify high-impact AI and data analytics use cases across taxpayer services, tax compliance management, and internal corporate functions
• Lead and oversee development and implementation of high-impact AI and data analytics solutions in partnership with IT and business divisions to deliver measurable business value
• Oversee and manage AI/data analytics product roadmaps and lifecycles, from proof-of-concepts to production and ongoing enhancements
• Oversee implementation of and guide decisions on AI platforms, tools, and vendor solutions

AI Governance, Ethics and Risk

• Establish and oversee a whole-of-organisation AI Governance and Ethics Framework to ensure responsible, ethical use of AI across the organisation
• Ensure compliance with relevant WOG/Enterprise AI risk management frameworks and standards
• Ensure AI models are robust, explainable, auditable, and operationally fit for use

Capability Building and Change Management

• Build AI and data analytics literacy and capabilities through competency frameworks and communities of practice to cultivate an AI-fluent workforce across IRAS
• Drive organisational change management programmes to accelerate AI adoption across the organisation

Stakeholder Engagement and Outreach

• Drive dialogues and articulate compelling visions on AI that bring partners and communities into collaborative ideation, problem-solving and policies to deliver strategic outcomes
• Partner with stakeholders to translate data insights into actionable decisions
• Represent IRAS in AI-related forums and partnerships

[What we are looking for]

We are seeking a dynamic and visionary leader who embodies the following competencies:

• Relevant tertiary/postgraduate qualifications in Artificial Intelligence, Data Science, Computer Science, Data/Business Analytics, Statistics, Engineering, or equivalent fields
• Strong understanding of AI, data science and advanced analytics, including machine learning, automation, and decision-support systems
• Proven experience in delivering large-scale AI, data, or digital transformations
• Proven experience in establishing AI/data governance, risk, and ethical frameworks
• Innovative and forward-looking, with a track record of adopting new tools and approaches
• Excellent stakeholder management, influencing and communication (verbal and written) skills
• Exposure to AI/data best practices, either in public sector or internationally