Director of Housekeeping

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Director of Housekeeping to join our team!

Responsibilities

• Plan, organize, and supervise daily housekeeping operations across guest rooms, public areas, and back-of-house.


• Oversee linen and uniform management, ensuring quality, inventory control, and cost-efficiency.


• Manage departmental budget and expenditures, including labor costs and both fixed and variable expenses.


• Conduct daily team briefings to ensure smooth communication regarding guest needs, arrivals/departures, and events.


• Foster effective communication and collaboration between housekeeping and other hotel departments.


• Maintain optimal staffing levels and productivity standards based on forecasted occupancy and hotel activity.


• Regularly review and update standard operating procedures, especially concerning inventory control, linen care, and cleaning protocols.


• Conduct inspections of guest rooms, public areas, F&B outlets, banqueting areas, and heart-of-house facilities, ensuring cleanliness and readiness.


• Personally inspect VIP rooms and handle related service standards and follow-ups.


• Address guest complaints promptly and professionally, making sound decisions that protect hotel property while ensuring guest satisfaction.


• Supervise, schedule, train, and evaluate all Housekeeping staff, ensuring accountability and high service standards.


• Implement and enforce safety, hygiene, and sanitation protocols throughout the department.


• Ensure compliance with the hotel’s key control and security procedures.


• Lead or assist in epidemic prevention measures, including self-protection, disinfection, and emergency response tasks.

Requirements

• Bachelor’s degree in Hospitality Management or a related field preferred.


• Minimum 15 years of housekeeping experience in a luxury hotel environment, with at least 8 years in a senior leadership role.


• Strong leadership, communication, and interpersonal skills.


• Excellent organizational and time management abilities.


• Proficient in housekeeping operations systems and property management software.


• Solid understanding of budgeting, labor cost control, and inventory management.


• Ability to lead by example and foster a culture of service excellence.