Director Strategic Client Relations

• Propose, monitor, and implement the agreed global business plan for each client to support ongoing growth.


• Lead the RFQ and Tender process for your clients, working closely with different teams, regions, and products, and collaborating with partners when needed.


• Maintain clear communication with clients and CWW operations to ensure everyone understands client expectations, operational solutions, timelines, costs, and results. Handle operational issues with the appropriate team.


• Learn about the client’s structure and decision-making process, and make sure our organization works well within their system.


• Hold regular review meetings with clients, introducing new ideas and ways to improve.


• Organise strategy meetings with client executives and sponsors.


• Build strong relationships within the client's team to better understand their needs and find new opportunities.


• Create and share reports on account progress.


• Keep sales activity updates visible in Vision.


• Share industry knowledge within the team.


• Work with colleagues to stay informed about industry trends, best practices, and new market information.

Requirements

• A bachelor's degree in logistics, supply chain, or related fields is preferred.


• Candidates should have 5 to 7 years of experience in global account management, client management, sales, or consulting.


• Experience with global service delivery and account implementations is a plus.


• The role requires proven success in consultative selling and a track record of increasing client revenue and profitability.


• Demonstrated ability to quickly learn, understand, and clearly communicate key product and value proposition knowledge across different contexts.


• Strong ability to convey value propositions effectively, including to senior executives.


• Proven skill in developing strategic vision, creating action plans, and setting goals.


• Successful track record in innovative problem-solving, decision-making, project management, prioritisation, and planning.


• Robust financial understanding and analytical skills to identify key drivers of profitability.


• Effective negotiation skills, capable of handling objections and reaching mutually beneficial agreements, with experience in RFP negotiations.


• Proven ability to proactively build and maintain a broad network internally and externally to successfully navigate client organisations.


• Skilled in presenting complex ideas simply and convincingly to diverse audiences.


• Highly collaborative, with success in working within matrixed teams.


• Advanced proficiency in Excel, Word, and PowerPoint.


• Willing and able to travel frequently.