Distribution Specialist - Global HNW

Position Responsibilities:

Relationship & Account Management

• Act as primary contact for allocated consultants and accounts, driving engagement and new business flow.
• Build and maintain productive working relationships with Distribution Partners’ consultants, case managers, and support staff.
• Provide proactive guidance on processes, documentation, and case progression.

Sales & Case Support

• Handle product inquiries, provide illustrations, and support usage of illustration tools.
• Monitor and follow up on case status, ensuring timely issue resolution with internal stakeholders.
• Deliver accurate reporting, including pipeline updates and case‑level insights.
• Work closely with Product, Marketing, Underwriting, Operations, and Compliance to coordinate smooth case management and distributor experience.
• Participate in sales roundtables, contributing insights on partner needs, competitive intelligence, and market feedback.

Operational Excellence & Knowledge Management

• Maintain an expert understanding of GHNW products across key jurisdictions and regulatory environments.
• Manage CRM/contact databases and ensure high‑quality activity logging and reporting.
• Identify process improvements to strengthen team efficiency, partner experience, and sales enablement.
• Contribute to developing a “centre of excellence” model by sharing best practices and accelerating response turnaround.

Administrative, Distribution & Operational Support

• Coordinate routine Distributor Due Diligence (DD) reviews, partner communications and new product onboarding, serving as the liaison between Distributors and internal stakeholders.
• Handle procurement activities, event logistics support and maintain administrative records and distribution listings.
• Assist with system User Acceptance Testing (UAT) activities, including coordination and documentation support.
• Undertake other duties and responsibilities as reasonably assigned.

Required Qualifications:

• Bachelor’s degree required.
• Minimum 5 years of financial services experience; life insurance experience preferred.
• Proven ability to build relationships and collaborate effectively across teams.
• Understanding of life insurance applications in estate, retirement, and business planning is an advantage.

Preferred Qualifications:

• Strong enthusiasm for the international HNW insurance market.
• Excellent time management, organizational capability, and problem‑solving skills.
• Ability to thrive in a fast‑paced environment and maintain a positive, professional approach.
• Strong interest in a career path within external sales and relationship management.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].