Duty Manager

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 3 days 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food and Beverages at all Marriott Group restaurants and bars

Your Day to day

Financial Returns

· Promotes inter-hotel sales and in-house facilities.

· Checks billing instructions and monitors guest credit.

· Analyses and approves discounts and rebates. Ensures front-line staff complies with FIT marketing techniques and maximizes sales.

· Analyses the rate variance report to ensure room revenue control.

· Works with the Superior and Director of Finance in the preparation and management of the Department’s budget.

People

· Reports directly to and communicate with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.

· Provides functional assistance and direction to all departments.

· Cooperates, coordinates, and communicates with other hotel departments as required.

· Supervises and directs Reception and Reservations personnel.

· Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

· Provides input for Front Office meetings.

· Works with Superior and Human Resources on manpower planning and management needs

Guest Experience

· Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

· Responds to guest needs and resolve related problems.

· Supports and assists Front Office personnel and all departments at peak periods.

· Ensures VIPs and priority club guests receive special attention.

· Inspects the front of house and back of the house regularly for cleanliness.

· Assists Guest Relations in greeting, rooming, and sending off VIP guests.

Responsible Business

· Fully conversant with all hotel emergency procedures.

· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies, and procedures

· Be familiar with property safety, first aid, and fire, and emergency procedures and operate equipment safely and sensibly Initiate action to correct a hazardous situation and notify supervisors of potential dangers

· Log security incidents and accidents in accordance with hotel requirements