Duty Manager - Continuous Learning Opportunities

⚠️⚠️URGENT/FAST HIRING⚠️⚠️

Role: Duty Manager (Awesome opportunity to work with one of the Luxury Hotel)
Salary: Up to S$4,000 per month 
Work Location: Central
Working Schedule: 5 day work week
 

Job Description:
• Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Front Office Director and/or Hotel Manager.
• Report any accident, incident, theft for both internal and external guests, and liaise with Security & Safety Manager.
• Knowledge of all arrivals and departures, using guest name at all times. 
• Check current day arrivals and departures, taking appropriate action in the event of fully booked situations.
• Fully conversant with current availability situation at any given time, and also future availability.
• Fully conversant with all hotel room types, numbers, layout, locations, rates.
• Liaise with Housekeeping and Engineering as required for Out Of Order rooms.
• Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards.
• Manage upselling opportunities, email capture and other Front Office initiatives.
• Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures.
• Ensure all guest special requests are followed through and administrated.
• Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.
• Follow up on any doubtful accounts passed on by Front Desk Agents
• Authorize and sign paid outs, corrections, adjustments and cashier’s banking.
• Be fully involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
• Ensure Front Desk Agents balance their close of shift and resolve any discrepancies in audit and cash float balancing.
• Fully conversant with foreign exchange procedures
• Fully conversant with hotel credit policy as it relates to: cash payments, credit card payments, account to company, voucher payment, and third party payment.
 

Job requirements:
• Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines simultaneously.
• ⁠At least 4-5 years relevant experience in the hospitality industry.
• ⁠Able to work shifts whenever is required.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

Ong Wen Jie 
Reg No: R21101312 
TDCX Talent Solutions Pte. Ltd