Duty Manager - M Hotel Singapore

Operations

• To assist with all departments when necessary

• To assume responsibility for the running of the Hotel in the absence of senior management

• To coordinate guests and staff during an emergency and have good knowledge of fire procedures

• To liaise well with all departments, ensuring that communication of the day’s activity is clear and understood

• To make sure that Company policy and the Vision are followed at all times

• To complete daily inspection and cleanliness of all hotel facilities

• To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email

Guest Service

• To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements

• To ensure that the standards of service in all areas meet the required levels

• To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the FOM and colleagues in a constructive and clear manner

• To obtain feedback from guests and to use this to improve service