E commerce Executive - Competitive Pay

As an E-commerce executive, you will support the smooth functioning of our online sales platform and ensure excellent customer service. Your responsibilities will include assisting with walk-in customers, processing sales orders, and fulfilling orders. This role requires attention to detail, strong customer service skills, and the ability to manage various tasks effectively.

1. Assist with Walk-in Customers and Sales
   Welcome and assist walk-in customers, providing product information and guidance as required.
    
2. Sales Order Support
   Assist in receiving and processing online orders through the e-commerce platform. Assist in monitoring and managing incoming orders to ensure timely processing and fulfilment. Coordinate with fulfilment team for order delivery and tracking. Provide order status updates and communicate with customers as needed.
    
3. Customer Service Support
   Respond promptly to customer inquiries and assist in resolving issues or complaints in a professional manner. Offer product recommendations and assistance to customers to enhance their shopping experience. 
    
4. Platform Management
   Assist in managing the e-commerce platform, including updating product listings, prices, and descriptions. Help monitor inventory levels and update stock availability on the platform. Assist in analysing sales data and customer feedback to identify trends and opportunities for improvement. Collaborate with the team to implement strategies to enhance the platform's performance and user experience.
    

Job Requirements

• Degree with 2 years of working experience in ecommerce or marketplaces.
• Analytical mind and self-driven.
• Excellent communication and interpersonal skills.
• Initiative with positive energy.
• Innovative and demonstrate an ability to test prototypes and experiments.
  Good communications and interpersonal skills.
• Up to date with latest trends and market best practices.