E-commerce Executive

About Us
We are a growing gift company focused on creating meaningful, personalised gifts that bring joy to others. Every item we send out is prepared with care, and we take pride in getting the details right.

Our work can be fast-paced, especially during peak periods. We’re looking for dependable team members who can stay focused, work efficiently, and still maintain high standards even when things get busy.

If you enjoy hands-on work, are naturally organised, and don’t mind a role that requires both speed and attention to detail, we’d love to meet you.

Key Responsibilities

• Process and pack online orders accurately and efficiently
• Handle basic customer service enquiries (e.g. order updates, product questions) in a clear and polite manner
• Maintain and update product listings across e-commerce platforms (e.g. Shopify, Shopee, Lazada, TikTok)
• Receive incoming stock, verify quantities, and store items properly
• Perform stock-taking and maintain organised inventory
• Keep the workspace clean, tidy, and efficient for daily operations
• Support day-to-day operational tasks as required

Requirements

• Commitment: Looking for long-term full-time staff
• Experience: No prior experience required – training will be provided
• Work Style: Able to work independently and perform under pressure when needed
• Traits: Responsible, detail-oriented, and able to work with speed and accuracy
• Mindset: Willing to learn, take instructions, and adapt during busy periods
• Skills: Basic computer skills for order processing, inventory updates, and listing management
• Communication: Able to communicate clearly in written English for customer enquiries

Preferred (Good to Have):

• Some experience in customer service (CSO)
• Familiar with Canva for simple design or content updates
• Basic understanding of AI tools (e.g. ChatGPT) to assist with replies or listings

Work Details

• Work Schedule: 5 days work week
• Work Hours: 9 to 6pm
• Work from home is no available
• Peak Periods: Expect higher workload and longer hours during festive seasons
• Location: Woodlands (air-conditioned workspace)

Interested?
If you’re someone who works well with both speed and precision, apply with us. We’ll be in touch if you’re shortlisted.