E-Commerce Inventory Admin Associate

Inventory Support

a.      Inventory

-       Conduct daily stock checks of products and report abnormal activities and findings to Inventory Planner, Senior Security Specialist and E-Commerce Manager.

-       Coordinate and follow-up with order fulfilments with stakeholders to resolve inventory issues that require physical checking of stocks.

-       Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post)

-       Maintain and update records that will be used as references for checking and validation of items

b.      Master Data

-       Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team

-       Liaise with Retail Operations in printing of new price tags for items with correct price tags

E-Commerce Admin

-       Process online orders including printing of packing list, delivery Order and receipt

-       Distribute orders to packers and assist with pick and pack when required

-       Liaison between CAG and frontline staff from goods order and goods delivery

-       Track order fulfilment status

-       Administrative duties such as filing of E-commerce documents

-       Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock

-       Coordinating with relevant stakeholders to ensure e-commerce platform stock availability

Customer Care

-       Handle online customers’ enquiries, feedbacks and reservations

-       Maintain strong partner with Changi Customer Centre team & Fulfilment Centre

-       Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team

General

-       Any other duties which may be assigned by the immediate supervisor/manager from time to time.

-       Diploma in Business Admin or Retail Management

-       At least 1 year of relevant admin experience in retail or travel retail work environment experience preferred

-       Strong interpersonal skills with mature disposition

-       Prior customer/client service experience is an advantage

-       Ability to partner with multiple stakeholders

-       Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

-       Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word

-       Fluent in English and possesses good interpersonal and communication skills

-       Open to working on weekends and shifts

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances