Ecommerce Merchandise Operations Executive

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation.

Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

We’re seeking a highly analytical and motivated individual to join our ECommerce Merchandise Planning team. This role plays a key part in ensuring smooth day-to-day operations and executing merchandising strategies, while supporting the end-to-end operational workflow for CK.com across multiple markets. You will collaborate closely with cross-functional teams, including Warehouse, Logistics, Customer Service, Finance, IT, and Local Market teams, to uphold consistently high service standards.

Responsibilities:

• Oversee daily ECommerce operations to ensure smooth order processing, fulfilment, and delivery across all markets
• Manage product listings, including uploads, descriptions, and inventory accuracy on the website
• Coordinate with 3PL, Warehouse, and Logistics teams to ensure timely stock replenishment and order dispatch
• Monitor website performance and user experience, escalating technical issues to IT teams when necessary
• Collaborate with Customer Service teams to resolve order-related issues and enhance customer satisfaction
• Ensure accurate and timely updates of product availability across all platforms
• Support financial processes, including order reconciliation, refunds, and reporting, in partnership with the Finance team
• Maintain accurate stock levels across systems and investigate discrepancies, supporting stock cycle counts and recovery efforts
• Drive continuous improvement by participating in cross-functional projects focused on operational efficiency and workflow optimization
• Collaborate with internal stakeholders to enhance site performance, product visibility, and alignment with business priorities
• Perform administrative tasks and conduct routine audit checks to maintain operational accuracy and excellence
• Take ownership of ad-hoc assignments that support broader team and business objectives

Requirements:

• Diploma or Degree in Business, Supply Chain, ECommerce, or a related field
• 2-3 years of experience in ECommerce or operations; background in retail, logistics, or warehouse operations is an advantage
• Strong understanding of order fulfilment processes and ECommerce operations
• Familiarity with SAP OMS/WMS systems; experience with Salesforce is a plus
• Proficient in Microsoft Excel (e.g., VLOOKUP, Pivot Tables) and comfortable working with data analysis tools
• Analytical and detail-oriented with strong problem-solving abilities
• Strong organizational skills with the ability to multitask and manage deadlines in a fast-paced environment
• Good communication skills with the ability to coordinate effectively across teams
• Proactive, responsible, and demonstrates strong ownership of tasks
• Customer-centric mindset with a strong sense of urgency
• Team player with a positive attitude and willingness to learn
• Interest in fashion and a passion for the retail or ECommerce industry

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