Ecommerce, Support Executive (Admin) - Continuous Learning Opportunities

About Us

DFI Retail Group (“Group”) is a leading pan-Asian retailer. At 30th June 2021, the Group and its associates and joint ventures operated over 10,000 outlets and employed some 230,000 team members. The Group had total annual sales in 2020 exceeding US$28 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains. The Group (including associates and joint ventures) operates under a number of well-known brands across food, health and beauty, home furnishings, restaurants and other retailing.
 

DFI Retail Group is a member of the Jardine Matheson Group.

The Role

The Ecommerce Support Executive plays a crucial role in ensuring a positive and satisfying online shopping experience for customers. This role is responsible for addressing customer inquiries, resolving issues, and providing support related to eCommerce platforms, products, and orders.
 

Key Responsibilities:

• Manage and update designated categories’ product content and information onto online platforms while ensuring consistency, accuracy, and completeness.
• Manage and upload images onto online platforms. To work with Commercial Team, if required.
• To ensure ranged products are ready for sales on weekly campaign refresh.
• Responsible for article maintenance is set up correctly for E-commerce.
• Ensure campaigns and promotion pricing is correctly reflected on the online platforms.
• Work with Marketing and Commercial Team to manage weekly o2o and festive campaigns. 
• Support on any other ad-hoc tasks

About You

• 1 year of relevant experience in administrative work, prior experience in FMCG is an advantage
• Excellent Microsoft Office skills (e.g. Excel, Powerpoint, etc)
• Able to work independently