End-User Computing Team Lead (Central, Up to $4500) - Competitive Pay

Job Title: End-User Computing Team Lead 

We are hiring under Recruit Express headcount and you will be deployed to:

Location: Central

Pay: Up to $4500

Duration: 1- year Contract

Working Hours: Normal Office Hours

Responsibilities:

Team Management:

• Oversee and guarantee that the BAU - EUC Teams satisfy the minimal expectations for support.
• Work closely and guide the EUC Team on their job scope and knowledge transfer
• Oversee the team’s movement plan, duty roster and leave forecast

Incident Management:

• Handle every issue within the SLA and record every incident (via phone or email) in the Incident Management System.
• Complete all required escalation from L1 to L2, as well as to the hardware vendor, third party, and supervisor.

Asset Management:

• Ensure every new IT equipment and PCs are functioning else rectification to be done.
• Verify that all items are accurately listed in the asset database, labelled, and have the required paperwork properly signed and attached.

Desktop Software/ Patch Management:

• Report the daily/ weekly/ monthly progress to the supervisor.
• Assist in the testing and rollout of the software/ patches to all PCs.

Job Request:

• Provide solution and recommendation to the user within SLA.
• Deliver immediate update to the status of the request assigned
• Manage VIP/Executive Support
• Provide support after office hour and standby

Requirements:

1. Minimum 4-years related experience.

Interested applicants, please Email/ Call 6732 1300, and look for

Venessa Goh Wee Ni

Email Address: [email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599