Enterprise Strategic Program Manager

Job Description

Job Summary

• Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites. 

• Collaborates with the Agilent Enterprise Sales team to develop sales opportunities, design Enterprise-level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.

• Responsible for managing the delivery of large integrated support services solutions to external customers and supporting major laboratory-wide services programs, often involving cross-functional and multi-vendor efforts.

• Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.

Major duties of this role include:

• Assists external customer in the definition and implementation of complex integrated solutions requiring relevant products and services.

• Builds and maintains client relationships.

• Is accountable for a thorough risk assessment of the overall program/project.

• Coordinates internal and external project team members' contribution.

• Is responsible for costing of customized solutions and ensuring implementation within budgets.

• Has profit and loss responsibility.

• Works on project management assignments with broadly defined objectives.

• Solves non-routine issues, challenges and problems within field of specialization

• Must apply and demonstrate commitment to industry accepted project management processes, practices, tools, and behaviors.

• Will be responsible for the successful management, implementation, and deployment of assigned customer CrossLab solutions and projects.

• Lead Customer physical inventory and asset tagging activities.

• Provide Cross-functional team leadership that is in line with Agilent policies and procedures.

• Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.

Qualifications

• Bachelor Degree or Masters in Chemical Engineering, Chemistry or equivalent.

• 5 to 7 years of laboratory instrumentation support and/or sales experience.

• Strong business acumen skills.  MBA is an asset.

• Ability to manage and understand laboratory instrument service and maintenance business (process & financial).

• Strong customer focus with a customer first mindset.

• Ability to design, price, implement, and manage complex lab instrument service and maintenance programs at customer sites.

• Team building/development and leadership skills.

• Dedication and commitment to industry standard project management discipline.  PMP certification is an asset.

• Effective collaboration skills.

• 3rd party service provider relationship development and management skills.

• Excellent written and verbal communication skills.

• Customer contracting and Scope of Work development experience.