Event Sales Coordinator (Remote)

If you love working with and delighting customers, are resourceful, and love to organize fun group experiences, we want to hear from you!

Read what it is like working at FunEmpire here: https://bit.ly/3RuyusY

Job Description

We are seeking a detail-oriented Sales Support Specialist to join our team. In this role, your primary responsibility will be to qualify leads and ensure they meet our criteria before passing them on to the Sales Executives. Your focus will be gathering relevant information, assessing lead suitability, and providing exceptional customer service throughout the lead qualification process. Additionally, you will provide support to clients after the Sales Executives have confirmed the deal, ensuring smooth event coordination and customer satisfaction.

Lead Qualification

• Receive and review leads via phone calls, live chat, and web form, ensuring all necessary information is gathered.

• Contact leads via phone calls to prospect and qualify them according to our criteria.

• Assess lead information provided to determine if the lead meets the minimum requirements.

Sales Support

• Collaborate with the Sales Executives to facilitate a smooth handover of converted leads to the event support stage.

• Provide event details to the clients, including date, time, venue, address, number of participants, activity, and add-ons.

• Assist in creating invoices, waiver forms, and event schedules for confirmed deals.

• Coordinate venue bookings and any necessary add-ons for events.

• Maintain effective communication channels with clients, addressing their inquiries and providing ongoing support throughout the event coordination process.

• Ensure that client payments are processed correctly and monitor payment status.

• Collaborate with relevant team members to ensure the successful execution of events and resolve any issues that may arise.

Job Highlights:

• Competitive salary and benefits

• Great career progression opportunities

• Supportive and fun working environment with a nurturing culture

• Training and mentorship provided

• Work in a fast-growing company that delivers real-world impact

• International and collaborative team

• Singapore Timezone and working hours

Why Join Us:

• Join our fun and dynamic team to build the brand and business with us!

• Great learning opportunities (everything from client management, sales opportunities, proposal, and pitching, etc)

• Great career progression (if you perform well, you might be heading a team of sales executives more quickly than usual)

• Great working environment with capable people, merit-based systems, and nurturing culture

• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company

• Singapore Timezone and working hours

ABOUT THE COMPANY

FunEmpire is an award-winning group experience and media company. We create unique and fun group experiences that bring people closer together. Our in-person and virtual experiences are perfect for team building, celebrations, gatherings, and travel. FunEmpire also creates amazing digital content that engages millions of people monthly.

For more information, please visit www.thefunempire.com

• Previous experience in sales and customer service would be preferred

• Meticulous and great attention to details

• Highly organized with good time management skills

• Strong communication skills - verbal, written and presentations

• Strong command of English

• Able to work under pressure in a dynamic and fast-paced environment

• Proactive and can solve problems independently

• Works well with others as a good team player

• Demonstrate a high level of integrity and ability to handle confidential information appropriately

• Proficient in Microsoft Office, Google Workspace applications (i.e. Google Docs, Google Sheets, etc)

• Experience and working knowledge of CRM systems (e.g. Zoho, etc) is a bonus

• Salary Range: SGD 600 to SGD 1200 per month depending on qualifications & experience

• Great career progression opportunities

• Supportive and fun working environment with a nurturing culture

• Training and mentorship provided

• International and collaborative team

• Work in a fast-growing company and deliver real-world impact