Executive Assistant Manager - Room for Advancement

The Role - Executive Assistant Manager

People

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR related actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Guest Experience

• Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors, local community members
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s and or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Act as public relations representative to raise awareness of hotel and brand in local community
• Drive team member involvement in community organizations, activities and businesses
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint
• Perform other duties as assigned. May also serve as manager on duty

Financial

• Help the General Manager in the monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
• In conjunction with the General Manager make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

Job Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• Three years management experience in a high-level operations role or an equivalent combination of education and experience
• Type and level of experience required may vary slightly based on size and complexity of the property
• Must speak local language(s)
• Other languages preferred