We are in search of an enthusiastic Executive, Business Intelligence (6 months contract) to join our all-star team at SembWaste Pte Ltd in Bukit Merah, Central Region.
Growing your career as a Full time Executive, Business Intelligence (6 months contract) is an awesome opportunity to develop productive skills.
If you are strong in persuasion, project management and have the right aptitude for the job, then apply for the position of Executive, Business Intelligence (6 months contract) at SembWaste Pte Ltd today!
We are seeking a dedicated Business Intelligence Executive to join our team on a 6-month contract basis. The individual will be instrumental in ensuring a positive customer experience through effective communication and problem-solving, while also focusing on gathering, analyzing, and interpreting data to provide valuable insights that support business strategies and initiatives.
KEY ROLES & RESPONSIBILITIES
- Handle incoming customer inquiries promptly and accurately via phone and email.
- Assist customers with feedback and concerns to ensure timely resolutions and achieve high levels of customer satisfaction.
- Maintain professionalism and empathy when addressing customer concerns and complaints.
- Collaborate with internal stakeholders, such as operations and sales teams, to ensure prompt resolution of customer queries and feedback.
- Record detailed information of customer interactions, transactions, comments, and complaints using CRM software.
- Identify opportunities for process improvements to enhance overall customer satisfaction.
- Follow company policies and procedures to ensure consistent service delivery and adherence to quality standards.
- Provide feedback to management on customer trends, issues, and suggestions for improvement.
- Prepare and submit reports on a daily, monthly, and yearly basis.
- Perform any other duties as assigned from time to time.
KEY SKILLS, COMPETENCIES & BEHAVIOURS
- At least 2 years of demonstrated experience in a customer service or customer-facing role; experience with data and analytics would be beneficial.
- Excellent problem-solving abilities and a proactive approach to addressing customer needs.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using CRM software and other customer service tools would be advantageous.
- Positive attitude and willingness to learn and adapt to changing business requirements.
- Able to work rotating shifts and one weekend duty (5 days work week).
- Working hours: 0830 to 1730; 1300 to 1000 (mid-shift).
Benefits of working as a Executive, Business Intelligence (6 months contract) in Bukit Merah, Central Region:
● Unlimited Growth Potential
● Rapid Progression
● Attractive packageCompetitive Pay
No CV Required
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