Executive - Community Care

Role & Responsibilities 

The Executive – Community Care plays a vital role in supporting the delivery of comprehensive active ageing services to seniors in the community. This position combines broad operational support (70%) with specialized functional expertise (30%) aligned with the AIC Community Care Skills Standards Framework (CCSSF) for Active Ageing Centres.

Each Executive – Community Care will be assigned a specialist focus area based on organizational needs and individual strengths, while maintaining flexibility to support centre-wide operations and team members during high-demand periods.

General Operational Duties (70%)

1. Program Support and Implementation

◦          Assist in planning, implementing, and evaluating active ageing programs

◦          Support on-site and satellite activities for seniors

◦          Participate in outreach events and community engagement initiatives

◦          Collaborate with community partners to organize programs and events

◦          Conduct door-to-door outreach with Community Screener assessments

1. Administrative Support

◦          Maintain documentation for audits and compliance requirements

◦          Assist in data collection and reporting for MOH and AIC submissions

◦          Support general office administration including attendance tracking and record-keeping

◦          Contribute to achieving service requirements and meeting MOH KPIs

◦          Ensure compliance with Standard Operating Procedures (SOPs) at all times

◦          Assist with audit requirements and documentation

1. Centre Operations

◦          Answer phone calls and manage walk-in inquiries professionally

◦          Assist with procurement and inventory management for the centre

◦          Support facilities management and maintenance coordination

◦          Help coordinate centre-based activities and events

1. Cross-functional Support

◦          Provide backup support to colleagues during leave periods or high-demand periods

◦          Assist in cross-departmental projects and initiatives

◦          Participate in team meetings and contribute to centre-wide improvement efforts

◦          Perform other duties as assigned by the Centre Manager

Specialist Focus Area (30%)

Each Executive will be assigned one of the following specialist areas by the Centre Manager, based on organizational needs and individual strengths:

1. Case Management Specialist (Information and Referral - I&R)

◦          Perform needs assessments for community-dwelling seniors, including Community Screener, EBAS (for depression) and AMT

◦          Review care plans with relevant stakeholders

◦          Facilitate timely and cost-appropriate service referrals and provision to seniors

◦          Coordinate care with MWS services as well as external providers

◦          Participate in case management discussions within MWS and with external service providers

◦          Build and maintain comprehensive resource maps of services and touchpoints for seniors

◦          Maintain documentation for Register of Information and Referrals, Client Satisfaction Surveys, and CST documentation

1. Volunteer Management Specialist

◦          Recruit, onboard, and develop volunteers through targeted training programs

◦          Assign volunteers to appropriate roles matching their skills and interests

◦          Manage the Volunteer Management System (VMS) for registration and attendance tracking

◦          Engage volunteers from partner churches, community groups, schools, and corporate partners

◦          Coordinate befriending services for socially isolated seniors

◦          Monitor effectiveness of befriending through regular reports and feedback surveys

◦          Plan and coordinate outreach programs to identify and support isolated seniors

◦          Maintain recognition programs to motivate and retain volunteers

1. Wellness Program Specialist

◦          Manage and promote the use of gym equipment by seniors under guidance of MWS Allied Health Department

◦          Perform baseline physical assessments and regular reviews to monitor seniors' compliance with exercise programs

◦          Conduct or coordinate group exercise sessions

◦          Conduct wellness screening sessions for seniors

◦          Oversee maintenance of exercise and gym equipment, scheduling regular servicing and cleaning

◦          Track participation and outcomes of wellness programs

◦          Assist Volunteer Management Executive to engage exercise volunteers for centre programs

◦          Maintain registration of seniors participating in exercise programs and prepare data for submissions

Qualifications, Competencies & Experience

•         Diploma or Degree, preferably in Community Services, Social Work, Healthcare, Psychology, Counselling, Business Administration, Sports Therapy, or related fields

•         1-2 years' experience in a relevant field; experience in social service sector will be an advantage

•         Fresh graduates with passion for serving seniors are welcome to apply

•         Passionate to work and interact with seniors in the community

•         Strong interpersonal skills and ability to interact effectively with seniors, families, and diverse stakeholders

•         Excellent communication and facilitation skills

•         Good documentation and record-keeping skills

•         Ability to multi-task and work effectively in teams

•         Proficient in Microsoft Office applications

•         Ability to work on weekends when required (time off-in-lieu will be provided)

•         Willing to travel to different AAC locations when necessary

•         Comfortable with using tech-enabled devices and digital platforms