We are eager to add a driven Executive, Guest Service (lyf) to join our awesome team at CapitaLand Group in Singapore.
Growing your career as a Full time Executive, Guest Service (lyf) is an exceptional opportunity to develop beneficial skills.
If you are strong in presentation, decision-making and have the right work ethic for the job, then apply for the position of Executive, Guest Service (lyf) at CapitaLand Group today!
Job Title – lyf Guard (Guest Service Executive)
You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).
Responsibilities
- Look after the well-being of all guests from arrival until departure by:
- Assisting lyf residents with their check-in (via mobile app or kiosk)
- Encouraging members to download the DiscoverASR app to explore and interact with the lyf community
- Explore the various functions of the app with residents (Mobile key, how to message lyf Guards, make ancillary purchases (if available))
- Handling guest queries
- Facilitating communication and requests
2. Ensure operational efficiency by:
- Monitoring record of room availability using the hotel's property management system (PMS)
- Ensuring that processes carried out adhere to corporate guidelines
- Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces
- Handling walk-ins, emails, and phone inquiries
- Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required
3. Create an inclusive and collaborative community by:
- Noticing guest preferences and managing their profiles
- Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives
- Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience
Job Requirements
You are:
- A dynamic and self-motivated with strong presentation, verbal and written communication skills
- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities
- One with knowledge of current trends and happenings
- A people person and a do-er: be ready to get all hands-on!
- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands
- Tech savvy, able to pick up and use new systems and technology solutions easily
- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)
- Willing to do 5-day work week shifts, including night shifts
Employability Partner: NTUC’s e2i (Employment and Employability Institute)
Benefits of working as a Executive, Guest Service (lyf) in Singapore:
● Excellent Benefits Package
● Company offers career progression opportunities
● Competitive salary