Executive (Motor Claims)

Responsibilities:

• Handle Own Damage Claims, Windscreen Claims, Third Party Property Claims, Third Party Injury Claims, excess recoveries and non‑BOLA recoveries.
• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, lawyers, third party claimants and workshops.
• Guide assistants in their support roles.
• Manage and process claims expeditiously, professionally and equitably, within agreed service standards, benchmarks or applicable protocols, subject to Management’s approval for claim settlements or offers relating to fatal or serious bodily injury claims.
• Approve payments within the limit of authority and ensure accuracy of payment details.
• Attend solicitors’ offices, court hearings, meetings and seminars when required.
• Communicate with panel solicitors and third party solicitors for cases where Originating Claims have been issued; refer matters to solicitors to enter appearance if unable to settle, and seek advice on liability and quantum.
• Ensure excess recovery claims are actively pursued and followed up on a regular basis.
• Add value to underwriters by advising on issues identified during claims handling, such as breaches of policy terms and conditions, claims experience, NCD matters, etc.
• Conduct periodic file reviews to revise reserves and update claims status as required.
• Perform any other duties or assignments as instructed by the superior.

Requirements:

• Minimum qualification of Diploma or Degree with Certificate in General Insurance (CGI) or relevant insurance equivalent;
• At least 2 to 3 years of motor insurance claims assessment experience;
• Possesses good analytical, problem-solving and negotiation skills;
• Meticulous and attention to details;
• Positive working attitude and mind-set;
• Possess good interpersonal and communications skills;
• Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills.