Executive of Client Management

Job Duties and Responsibilities

Client Portfolio Management

·       Building Relationships: Your primary responsibility is to assist in building strong and lasting relationships with APA clients. This involves understanding their needs, goals, and challenges, and working closely with them to develop strategies and solutions that meet their objectives.

·       Client Communication: Effective communication is vital in client management. You will be responsible for maintaining regular and clear communication with clients, ensuring they are informed about project updates, milestones, and any potential issues. Promptly addressing their concerns and inquiries is essential for maintaining client satisfaction.

·       Account Management: Responsible for assisting managers in managing client accounts. This includes overseeing the delivery of services, ensuring client expectations are met, and managing any issues or escalations that may arise.

·       Client Retention and Growth: Assisting in retaining existing clients and fostering their growth is a key objective in client management. You will be assisting in identifying opportunities for upselling or cross-selling products and services to existing clients, as well as proactively seeking ways to add value and meet their evolving needs.

·        Client Satisfaction and Success: Your ultimate goal is to ensure client satisfaction and success. This involves regularly assessing client satisfaction levels, gathering feedback, and working with internal teams to address any areas of improvement. By monitoring client success metrics and proactively identifying opportunities for improvement, you can help drive long-term client loyalty and advocacy.

Job Requirements

·        Bachelor's degree or equivalent experience in business, marketing, communications, or related field.

·        Proven experience of 1-3 years in client management, account management, or a related field. Preferably in the banking or payment industry.

·        Ability to work in night shift 3pm -12 midnight.

·        Experience in building and maintaining strong client relationships, ensuring client satisfaction, and addressing client concerns.

·        Ability to develop and implement strategic plans to grow and retain clients.

·        Understanding data and analytics to measure and improve client performance and satisfaction.

·        Ability to identify and address issues or challenges that clients may face for client retention.

·        Excellent communication and interpersonal skills.

·        Strong analytical and strategic thinking skills.

·        Excellent negotiation and communication skills.

·        In-depth knowledge of the payments industry, including emerging trends & technologies.

·        Ability to collaborate effectively across departments & influence stakeholders at all levels.

·        Ability to adapt to a fast-paced, evolving industry.