Executive Officer (Operation Support), Up $3500, Central - Get Hired Fast

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Duties

• Develop systems and processes and manage the day-to-day activities relating to Tengah Operations using the available systems. 
• Attend to the enquiries received from Digital Contact Centre (DCC) and Tengah Building Service Centre.
• Work closely with Sustainability Ambassadors (SA) team to support end to end Tengah residential onboarding, operational and post operational support.
• Validate and process termination requests. 
• Ensure subscription list is prepared and sent to vendors when required.
• Ensure work orders are generated to vendor for installation work commencement. 
• Validate and process finance payments. 
• Provide requirements and support testing of CRM functions for business and consumer management
• Maintain database for management reporting. 
• Liaison with internal stakeholders for functional support
• Conduct and support training for Customer Service Agents and SAs on CRM systems.
• Any other ad-hoc duties as and when assigned.

Requirements

• Entry level are welcomed to apply 
• At least a degree with at least 2 to 3 years of experience in operations and customer service roles. 
• Effective communication skills – both written and oral with good command of English language and in one other language. 
• Possess strong problem-solving skills and ability to handle impromptu situations.
• Independent and self-driven, with ability to work in a fast-paced environment with minimal supervision.
• Good attitude and willing to take initiative to improve processes and respond to customers’ needs.
• Demonstrate strong interpersonal and strong analytical skills with an eye for details.
• Be flexible and willing to adjust responsibilities to align with developing business needs.
• Good attitude and willing to take initiative to improve processes and respond to customers’ needs.
• Must be willing to work on weekends. 
• Proficient in MS Office applications.
• Work location mainly based at Kallang Sector. Willing to travel to Tengah to help out where required

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/5552

Contact Number: 9154 2691

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R21103145 (Ng Shao Ze)