Executive, Operations

Job Purpose

The incumbent will be part of the Singapore Operations team who will support the Business Development and Client Management team in all aspects of account acquisition and maintenance to ensure maximum effectiveness of internal processes and communication and guarantee optimum service.

Critical Tasks and Expected Contributions/Results:

• Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stage

• Take ownership of Group Insurance Policy Set-Up in system and Policy Agreement by ensuring internal processes are followed and deadlines are met

• Provide support to the Business Development and Client Management team by ensuring that all new and renewal business cases are implemented accurately and in a professional manner

• Ensure that addition and termination of insured members are processed within timeline.

• Identify process gaps and continuous process improvements across Operations and other teams

• Maintain Salesforce data record and generate sales reporting

• Maintain and update process related documents

• Work with IT Team to provide user requirements for system enhancement and perform UAT

Key Challenges/Anticipated Changes in Environment:

• Multi-tasking

• Ability to meet tight deadlines and adapt in a fast-paced environment

• Deepen relationship with business partners

Developmental Value of Position:

• Integrity

• Accountability

• Meticulous

• Open-mindedness

Experience/Knowledge, Education and Other Requirements:

• Minimum A-level or Diploma qualification

• Relevant insurance certification : BCP, PGI and HI

• 1-3 years’ experience in sales administrative functions

• Minimum 2 years’ experience in a team environment

• Used to meeting tight deadlines and managing priorities under pressure

• Knowledge in Sales/Health Insurance or Brokerage background preferred

Personal Competencies Required:

• Excellent communication skills

• Strong influencing and negotiating skills

• PC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook

• Good time management and able to prioritize tasks with minimal supervision

• Self-motivated with strong sense of ownership       

• Customer Focus

• Interpersonal Savvy

• Problem Solving

• Priority Setting

• Organizing

About The Cigna Group