Executive, Service Delivery (Customer Service) - Positive Work Culture

Duties & Responsibilities:

• Collaborate/communicate with internal/external customers (clients/DC/Global partners/AM) on inbound, outbound, escalation, resolutions, operational activities, reports deliverable & data inputs.
• Act as a control tower for shipment within APAC regions. Provide up-to-date statuses to the clients and share with the client on challenges face for the shipments as well as to provide alternatives solutions for shipments to be delivered on time at destinations.
• Collaborate with Planner Procurement team, Operations, logistics, Distribution team on raw-mat inventory review & replenishment activities.
• Maintain SAP Material Master for new launch & support Bills Of Material (BOM) creation undertakings. Supports UAT.
• Trigger & participate Project Improvement (BPI) till implementation.
• Demonstrate good and positive attitude towards each team member with good practices of flexibility.
• Provide guideline, mentoring & solutions to the team members. Build up Back-up plan within the team to ensure business continuity within the team or extended team within the same sections.
• Support Month-end/Quarter-end/new launch for varies region; with SDS support.
• Support Accounts Business processes, backup at least 1 other process & ensure Working Instructions updated.

Requirements:

• Commitment to customer service with Freight Management Background, Importation and Exportation within ASIA pacific
• Some industry knowledge required.
• Excellent problem resolution skills including influencing and negotiation skills.
• Knowledge on using Microsoft Office products.
• Able to work off-hours to facilitate global engagement.
• Custom Competency Test for Declarants