Executive, Site Operations - Professional Development Opportunities

1. Ensure timely preparation of classes 

•     Prepare course documents, assessment booklets and props. 

•     Prepare laptop carts, room set up (furniture) according to the course.

•     Prepare any special ad hoc requirements for specialised courses or corporate clients.

•     Coordinate with Digital OE to ensure pre delivery tasks and classes are ready to start.

•     Morning Gemba in the centre (assist trainers and trainees)

•     Support coordination of late comer trainees with sales and fulfilment team.

•     Handling of all offsite classes 

-     Prepare course materials, refreshment ordering and attendance list. 

-     Prepare course documents and props.

-     Liaise with courier for delivering and collecting of props, courseware and course documents

2. Ensure timely closure of classes

•     Perform batching at end of each class for F2F classes.

•     Preparation and printing of hardcopy certificates (selected courses).

•     Marking of assessment paper with OMR machine and generate assessment results.

•     Upload assessment results and update scores into system.

•     Scan assessor evaluations via OMR.

•     Submit details of F2F classes as requested by funding agency during audits.

•     Liaise with external assessment centres for test results.

•     Inventory Management (stationery, props, training equipment & bulk order hardcopy books)

•     Maintain tidiness and cleanliness in assessment rooms, classrooms, Trainer’s room and storerooms.

3. Assist Trainers and Trainees on-site.

4. Maintain good customer service relationships at all times.

Requirements:

• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage.