Executive, Student Liaison Office

Manage operations and learning administration for long courses

• Track and monitor closely trainees’ edu-cycle, from course onboarding to completion.
• Ensure turnaround days are met at different stages of a trainee’s edu-cycle.
• Ensure prompt follow up on trainee’s enquiries or requests in mailbox, calls or in-person.
• Ensure make-up classes / re-assessments are arranged for absent trainees.
• Conduct regular class visits and surveys to understand trainees’ needs.
• Accurately update all tracking files and related enterprise systems.
• Provide basic skills advisory to support Trainees lifelong learning ambitions and career aspirations, linking trainees with the appropriate Sales Consultant.
• Conduct post-course follow ups and placement statuses with Trainees.
• Actively participate in continuous improvement and productivity projects.
• Timely submission of monthly trainee status reports and statistics.
• Perform ad-hoc job-related duties as assigned.

Manage stakeholders

• Handle enquiries from trainees on logistics and administrative related matters.
• Maintain good customer service relationships at all times.
• Ensure smooth handoff and follow-up between different departments.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Proficient in Microsoft Office (especially Word, Excel & PowerPoint)
• Ability to remain composed under pressure.
• Meticulous, detailed and strong in process administration.
• Customer-centric mindset.
• A good team player.
• Patient and empathetic.
• Prior work experience in counter service, call centres, customer management welcomed.
• Prior work experience in student liaison office welcomed.