Executive/Senior Executive, Operational Excellence (1-Year Contract)

About Us

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager (REIM) with a strong Asia foothold.  As at 30 September 2023, CLI had S$133 billion of real estate assets under management, and S$90 billion of real estate funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA.  Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres.

About the Job

Requirements:

• Minimum of 2 years working in a Hospitality company
• Effective written and verbal communication skills
• Familiar with Hotel or Service Residence operations
• Proficient in Property Management System, preferably RMS
• Self-starter who is meticulous and able to work independently and across teams
• Proficient in MS Word, Excel and Powerpoint
• Knowledge and competency in business processing mapping and documentation

Only shortlisted applicants will be notified.

Job Description

Responsibilities:

• Assist to review and maintain the different Operational Brand Standards & Guidelines for managed and franchise properties
• Assist to integrate over 8 different Global Brand Standards and Guidelines and incorporating Brand-specific requirements
• Review and update Food & Beverage Standards and Guidelines (S&G)
• Review, maintain and update PMS Standard Operating Procedures (SOPs)
• Assist with maintaining our Franchise Portal
• Provide support on Pre-openings Reviews (POP) updates
• Identify and analyse ways to improve operational efficiencies to drive continuous improvement in business operations

Closing Statement: