F&B Supervisor

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The F&B Supervisor plays a crucial role in supporting the F&B Operations Manager and Assistant F&B Manager in various administrative capacities. This position demands a high level of professionalism, attention to detail, and commitment to excellence in food and beverage service.

• Provide essential administrative support to the F&B Operations Manager and Assistant F&B Manager.
• Attend and actively participate in daily Food & Beverage briefings and other required meetings. Meticulously prepare and distribute minutes for various meetings, including Food & Beverage Bi-weekly Meetings and Christmas Meetings.
• Collaborate closely with the Sales and Marketing Department on pre-marketing materials, working in conjunction with the F&B Operations Manager to develop compelling marketing content for the department.
• Oversee the production and quality control of all menus and food tags for the TASTE Restaurant, Bar & Banquet events.
• Draft and disseminate professional memorandums for the Food & Beverage Department to relevant departments.
• Respond promptly and professionally to all email inquiries from internal departments and external customers.
• Ensure the seamless operation of the Department and maintain a consistent, high-quality service standard as established by management.
• Maintain a vigilant presence during peak service hours, providing critical support and assistance to Food & Beverage outlets, Banquet events & Service teams as required.
• Immediately report any malpractice, irregularity, or discrepancy to the F&B Operations Manager.
• Demonstrate comprehensive product knowledge about the restaurant and foster positive working relationships among supervisors and colleagues within the Department.
• Maintain close coordination with all supporting departments and remain acutely aware of the appearance, condition, and working environment of all areas within the Hotel.
• Exhibit the ability to work independently and efficiently with minimal supervision, maintaining a consistently positive and professional attitude.
• Obtain final approval from the F&B Operations Manager for all Food & Beverage Department details prior to distribution.
• Propose procedural recommendations and ensure strict enforcement of existing policies and procedures.
• Take full responsibility for the atmosphere in the Food & Beverage Department, implementing necessary actions to enhance guest experience and meet their requirements.
• Regularly present well-researched suggestions to Management regarding improvements in general operations, cost control, and profitability.
• Establish and maintain professional contact with seminar and group organisers.
• Consistently demonstrate and implement the Accor Vision and actively embody the Accor Values in all aspects of work.

• Bachelor’s Degree or Diploma in Hospitality Management
• Minimum 2 years of relevant experience in a similar capacity 
• Additional certification(s) in Food & Beverage will be an advantage 
• Good communication skills
• Strong leadership and interpersonal skills
• Ability to work independently
• Flexibility to respond to a range of different work situations