FAST INTERVIEW! Call Centre Supervisor (Outbound calls) Central $4,000 - Urgent Position

Company : PERSOLKELLY Singapore(Formerly Kelly Services Singapore )

Job Type : Full Time

Number of Applicants

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Job Description - FAST INTERVIEW! Call Centre Supervisor (Outbound calls) Central $4,000 - Urgent Position

We are looking for a motivated FAST INTERVIEW! Call Centre Supervisor (Outbound calls) | Central | $4,000 to join our growing team at PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) in Novena, Central Region.
Growing your career as a Contract/Temp FAST INTERVIEW! Call Centre Supervisor (Outbound calls) | Central | $4,000 is a terrific opportunity to develop necessary skills.
If you are strong in problem-solving, attention to detail and have the right experience for the job, then apply for the position of FAST INTERVIEW! Call Centre Supervisor (Outbound calls) | Central | $4,000 at PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) today!

Job Responsibilities:

Lead a team of Customer Experience Officers to achieve KPI
Respond to survey enquiries via inbound calls and emails
Conduct survey interviews via outbound calls
Reach out to the respondents to assist them to complete the survey
Organize workflow and ensure that officers understand their duties and delegated tasks
Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
Provide fair, constructive, and timely feedback towards performance expectations and goals
Manage escalated cases and maintain public relations including any complaints
Provide assistance, guidance, and coaching support to officers to meet KPI
Assess work performance of officers and identify areas that need improvement
Monitor and provide project status report to manager
Ensure officers understand the survey objectives
Ensure officers compile, record, input survey returns and data accurately into the system
Ensure officers conduct verification to ensure completeness and accuracy of data collected
Ensure that the given KPI are being met based on the project timeline

Job Requirements:

Minimum Diploma or higher
Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)