FCC Customer Review Manager

Responsibilities

1. Perform end-to-end Know Your Customer (KYC) Onboarding, Periodic, and Trigger reviews either as a Maker or Checker, and provide approvals for Normal and Medium Risk Financial Institutions, Retail and Corporate Banking customers.
2. Perform end-to-end KYC Onboarding, Periodic, and Trigger reviews as a Maker, and escalate for approval for High-Risk Financial institutions, Retail and Corporate Banking customers.
3. Liaise directly with customers to obtain required information or documents.
4. Ensure all higher-risk cases are identified, escalated and relevant approvals are obtained.
5. Review customers’ Source of Wealth (SOW), including assessing documentation and producing well-structured SOW narratives.
6. Review and clear Daily Name Screening alerts.
7. Investigate and file Internal Suspicious Transaction Reports (ISTR) to Financial Crime Compliance Department (FCCD) on suspicious customers and transactions.
8. Perform ad-hoc assessment on escalations from Business Units to determine whether Trigger Reviews are required.
9. Perform ad-hoc name screening requests from other departments.
10. Perform update of FATCA / CRS status in core banking system as required.
11. Provide ad-hoc advisory for Business Units on KYC related matters.
12. Prepare ageing report on outstanding KYC reviews for escalation to Branch Management.
13. Generate monthly statistics on KYC, Transaction Monitoring and Daily Name Screening for FCCD or Regulatory Compliance Department (RCD).
14. Maintain and update all relevant manuals and procedures to ensure compliance with requirements.
15. Liaise with internal and external stakeholders such as auditors, Head Office, and Fraud Monitoring Operations as required.
16. Participate in assigned projects and process improvement initiatives.

Requirements

1. Bachelor’s / University degree or equivalent.
2. Minimum 5 years of relevant experience in the financial services industry.
3. ACAMS or ICA AML qualification will be an advantage.
4. Experience in reviewing Transaction Monitoring alerts is preferred.
5. Sound knowledge of MAS regulatory requirements (e.g., MAS Notice 626) and AML/CFT Industry Partnership (ACIP) best practices.
6. Strong analytical skills and detail oriented.
7. Proactive and able to work independently.
8. Good verbal and written communication skills.