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Field Service Engineer

icon building Company : Ge Healthcare
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Field Service Engineer

Job Description Summary

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to X-ray Systems, Mammography Systems, Image Guided Systems (IGS) or/and Bone Mineral Density (BMD).

Job Description

Essential Responsibilities:

  • Maintain all models specific to the above listed modality in the assigned area.
  • Perform total system level troubleshooting on complex multi-symptom problems.
  • Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
  • Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
  • Assist in the growth and direction of business in geographic area.
  • Responsible for Warranty and PMS contract cost control.
  • Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
  • Play a leading role in complex and multifunctional rooms.
  • Share best practices.
  • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Quality Specific Goals:

  • Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  • Complete all planned Quality & Compliance training within the defined deadlines.
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  • Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
  • Ensure timely dispatch closure.
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
  • Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:

  • Degree/Diploma Level in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
  • Technical and analytical skills, with more than three years of Field Service experience in healthcare industry or equivalent.
  • Strong sense of accountability and ownership over customer issues and other responsibilities
  • Strong potential and willingness to learn new techniques
  • Excellent customer service skills; able to deal tactfully and effectively with customers
  • Excellent verbal and written communication skills in English.
  • A good team player and can work seamlessly with cross-functional teams
  • Ability to work independently with minimum direction or supervision.
  • High work standards and quality.
  • Shows Initiative and motivation.
  • Plans and organizes work effectively.

Additional Information

Relocation Assistance Provided: No

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