Field Service Engineer ( Precision Cooling System)

Field Service Engineer ( Precision Cooling System)

Roles and Responsibilities

The Field Service Engineer is responsible for Installation, testing and commissioning, preventive maintenance, repair and troubleshooting of precision cooling units(CRAC/CRAH, in-row coolers, chillers, and close-control ACs) and to support 24/7operation in mission-critical environments.

Key Responsibilities

1. Installation & Commissioning

• Supervise / execute site installation of precision cooling units per manufacturer specifications.
• Perform refrigerant charging, leak checks, piping, and electrical connections.
• Testing and Commission units with proper airflow, setpoints, humidity control, and alarm verification.
• Integrate with BMS (Building Management System) via Modbus, BACnet, or other protocols.
• Provide Operational raining to User.

2. Preventive Maintenance

• Execute scheduled Preventive Maintenance visits (monthly, quarterly / half-yearly) for critical cooling equipment contracted assets.
• Routine servicing to clean/replace filters, check fan belts/motors, inspect coils, condensate drains and humidifiers.
• Verify refrigerant levels, superheat/subcooling, and compressor performance.
• Inspect electrical panels, contactors, capacitors, and safety controls.
• Document all readings, logs, and component wear and submit service reports.

3. Corrective & Emergency Maintenance

• Respond to 24/7 emergency breakdown calls (SLA-driven, e.g., 2–4 hours response).
• Diagnose and fix faults: compressor failures, fan motor issues, controller errors, refrigerant leaks.
• Replace key components (compressors, TXVs, fan motors, PCBs).
• Use diagnostic tools (manifold gauges, multimeter, thermal imager, refrigerant leak detector).

4. Customer & Compliance Support

• Train customer’s facility team on basic operations and alarms.
• Ensure compliance with refrigerant handling regulations (e.g., F-Gas, EPA Section 608).
• Coordinate with OEM support for warranty claims or advanced technical issues.

Required Qualifications & Competencies

Education                           :ITE / Diploma in Mechanical or Electrical Engineering.

Experience                        :  2-3 Experience in precision Cooling in CRAC /CRAH/ Chiller

                                                    equipment.

Technical skills                : Refrigerants circuits diagnosis, electrical schematics, BMS

                                                  Integration, VFDs and EC Fans.

Soft skills                           : Customer-facing communication, structured reporting, remote

                                                   support capability

Others                                  :  Willing to work on-call 24/7 , Class 3 driving licence travel to sites, and work in data

                                                  centre environments

Training                               :Training will be provided to enhance technical competency.