Field Services Technician

CubePay is a Singapore‑headquartered digital payment technology company supporting merchants across the island. Since 2014, we have focused on delivering reliable payment operations and practical, on‑site support in real merchant environments.

We are looking for Junior and Entry‑Level Field Services Technicians who are motivated, reliable, and willing to learn. No prior payment terminal experience is required - training will be provided for candidates who demonstrate the right attitude and commitment.

This role is suitable for fresh graduates, entry‑level candidates, or those looking to build a long‑term career in technical field operations.

Key Responsibilities

• Provide service and customer support during scheduled field visits or dispatches
  
• Assist with on‑site installation, repair, maintenance, and testing of payment terminals
  
• Perform basic troubleshooting, diagnostics, and checks under guidance
  
• Follow assigned schedules and tie daily tasks to planned workflows
  
• Prepare service reports and update required documentation
  
• Learn and follow company field procedures, safety guidelines, and standard operating processes
  
• Cooperate with senior technicians and the technical team, sharing information when required
  
• Refer more complex or advanced cases to the team lead with relevant background details
  
• Understand customer requirements and provide basic explanations or briefings when appropriate
  
• Build positive, professional relationships with customers through proper conduct and communication
  

Requirements

• Minimum ITE / GCE ‘N’ Level or equivalent
  
• Open to Junior and Entry‑Level candidates with or without prior field service experience
  
• Willingness to participate in training before hire and on‑the‑job
  
• Interest in technical field work and a willingness to learn hands‑on skills
  
• Able to follow instructions, schedules, and work processes
  
• Able to work independently under guidance and as part of a team
  
• Basic IT and networking knowledge or interest, preferably with electronic equipment
  
• Comfortable with basic documentation and reporting
  
• Proficient in spoken and written English
  
• Attention to detail and awareness of safety guidelines
  
• Willingness to work flexible shifts, including evenings, weekends, or public holidays when required
  
• Able to perform field duties in outdoor and varying weather conditions 
  
• Class 3 driving license is an advantage
  
• Familiarity with Singapore roads and locations is an advantage
  

Compensation

• Compensation will be assessed based on skills, learning ability, and role scope, in line with company guidelines and applicable regulations
  

Why Join CubePay

• Training and guidance are provided, you are not expected to know everything from day one
  
• Learn practical, in‑demand skills in the payment technology industry
  
• Work alongside experienced technicians who support your learning
  
• Clear tasks and expectations to help you grow step by step
  
• Stable work supporting real merchants and live payment systems
  
• A team environment where effort, reliability, and willingness to learn are valued
  

If you are willing to learn, enjoy hands‑on work, and want to build skills in a stable and growing industry, we welcome your application.

Apply to join CubePay.