(FIXED $4,000) Team Lead Supervisor (Outbound Call Centre, Office Hours) - Urgent

• Working days: Mon - Fri (office hours)
• Work location: Novena / Clarke Quay
• Salary: $4,000 per month
• Contract duration: 6 months or 1 year contract (subject to operations needs & individual performance)

Responsibilities:-

• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to management
• Supervise officers to conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Understand of the surveys and Singapore standards by successful completion of the training provided
• Ensure officers understand the survey objectives and procedures
• Ensure officers compile, record, input results and data from interview surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Establish and maintain relationship with respondents throughout the project period
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in ways to meet project timeline
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations; regarding any complaints or concerns

Requirements:

• At least 3-5 years experience in leadership role
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified

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