Flight Concierge Executive

Responsibilities:

• Perform day-to-day flight operation duties and Duty Officer for specific flights

• Receive, track and coordinate requests for ground handling, flight support including membership flight.

• Assist ramp team in customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customer’s service expectations

• Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew

• Monitor progress of flights and assists pilots as required

• Coordination of logistics for private aircraft flight operations

• Handle and resolve customer complaints and concerns in a calm and respectful manner

• Regularly update customers via email or text messages regarding status of flights and new updates from WOA

• Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be pro-actively involved in promoting a positive safety culture environment

• A key team member in the company’s safety action group, assist with audits and inspection.

• Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system

• Adhere to safety guidelines and maintain safe working conditions for yourself and others

• Communicate with managers to manage daily schedules

• Comply with all airport authority and security requirements

• Assist in various other administrative or operational duties as directed from Flight Ops Manager

Requirements:

• Prior experience in flight operations, flight dispatch or flight planning is highly desirable

• Able to communicate/write in English and Mandarin/Malay or Bahasa Indonesia fluently, for purposes of customer facing written/verbal communications with customers from North Asia and regional countries

• Class 3 driving state license is mandatory with a clean record

• 5 days’ work week (Mon-Sun) or 44 hours work week and willingness to work a flexible schedule including 24-oncall, night, weekend-shift duties and holidays.

• Proactive, passionate, meticulous and with a strong safety mindset

• Strong teamwork and communication skills

• Punctual and excellent customer service skills & attitude

• Pleasant, courteous and outgoing personality with lots of smiles