Flight Operations Manager

Responsibilities:

·       Oversee day-to-dayplanning, coordination, execution, and performance monitoring of aircraftground handling and trip support operations.

·       Lead, train, and maintainteam competency, ensuring service excellence and up-to-date operationalknowledge.

·       Personally meet and greetclients to ensure a warm welcome and smooth service experience.

·       Ensure effectiveresolution of service issues to maintain high customer satisfaction levels.

·       Drive process complianceand continuous improvement in the operations.

·       Manage manpower planning,staff productivity, and efficient rostering to support operational needs.

·       Ensure prompt serviceresponse times and effective resolution of issues within defined turnaroundperiods.

·       Champion customersatisfaction by leading the team to meet and exceed service quality KPIs.

·       Collaborate withmanagement and cross-functional teams to deliver consistent and high-standardproduct and service outcomes.

Requirements

·       Bachelor’s degree in BusinessAdministration, Operations Management, Aviation, or a related field.

·       7–8 years of progressive managementexperience, with a strong track record in business operations and financialperformance.

·       Demonstrated excellence in customerservice and customer-facing operations, with a commitment to service quality.

·       Deep industry knowledge andend-to-end understanding of business processes within aviation or relatedsectors.

·       Outstanding communication,interpersonal, and relationship management skills, including professional salescapability.

·       Strong analytical thinking andorganizational ability, with capacity to multi-task and prioritize in afast-paced environment.

·       Proven leadership in fosteringpositive employee relations and cultivating a safe, team-oriented, andimprovement-driven workplace.

·       Highly dependable and accountable,with strong self-initiative and a results-driven approach to achieving businessgoals.

·       Professional, courteous, andconfident when interacting with clients, partners, and team members.